Case Files
AI agents in real businesses — documented.
Every case file here describes an implementation that was running in production when we wrote about it. The setup, the costs, what worked and what didn't.
Services
Booking agent replaced 3 hours of daily admin at a yoga studio
A Berlin-based studio connected a scheduling agent to her booking system. It now handles rescheduling, waitlist fills, and confirmation follow-ups autonomously.
E-commerce
Inventory monitoring agent caught a stockout before it happened — twice
A small Shopify store running 400 SKUs set up an agent that watches sell-through rates. It caught two near-stockouts the owner would have missed entirely.
Finance
Invoice chasing agent recovered €4,200 in overdue payments over 60 days
A two-person consultancy built an agent that monitors invoice due dates and sends escalating reminders. The awkward conversation is now handled before it starts.
Services · SaaS
Support triage agent cut first-response time from 6 hours to 11 minutes
A small B2B SaaS with a two-person support team deployed an agent that reads incoming tickets, categorizes them, drafts an initial response, and assigns priority — before a human even opens the ticket.
Logistics
Shipment monitoring agent reduced customer complaints by 40% in 90 days
A regional distributor deployed an agent that watches carrier tracking APIs and proactively messages customers about delays before they write in. The agent caught 87% of delay situations before the customer noticed.