Privacy Policy

Last updated: 1 June 2025

1. Controller and contact

The controller responsible for the processing of personal data on this website within the meaning of the General Data Protection Regulation (GDPR) is:

MySentientHub
Milastraße 2
10437 Berlin
Germany
Email: [email protected]
Phone: +403044046894

2. What data we collect and why

Contact form submissions. When you submit a message via our contact form, we collect your name, email address, and the content of your message. This data is used solely to respond to your enquiry. Legal basis: Article 6(1)(b) GDPR (performance of a contract or pre-contractual steps) or Article 6(1)(f) GDPR (legitimate interest in responding to communications).

Newsletter subscriptions. If you subscribe to our newsletter, we collect your email address. We use this to send updates about new case files and field notes. You may unsubscribe at any time via the link in every email. Legal basis: Article 6(1)(a) GDPR (consent). We retain newsletter data until you withdraw consent.

Server log files. When you visit this website, our web server automatically records certain technical data: your IP address (anonymised after 24 hours), browser type and version, operating system, referrer URL, time and date of visit, and pages accessed. This data is used to ensure technical stability and security. Legal basis: Article 6(1)(f) GDPR (legitimate interest). Retention: 7 days.

Cookies and analytics. We use essential cookies required for basic site operation. With your consent, we may also use analytics cookies to understand how visitors use the site. See our Cookie Policy for details. Legal basis: Article 6(1)(a) GDPR for non-essential cookies; Article 6(1)(f) GDPR for essential cookies.

3. Data sharing and third parties

We do not sell your personal data. We do not share your personal data with third parties for marketing purposes. Where we use third-party service providers (hosting, email delivery), we have data processing agreements in place as required by Article 28 GDPR. These providers are contractually bound to process your data only on our instructions.

We may share data if required by applicable law or to protect the rights and safety of MySentientHub or others.

4. Data transfers outside the EU/EEA

Where we use service providers based outside the EU/EEA, we ensure appropriate safeguards are in place (e.g. EU Standard Contractual Clauses) in accordance with Chapter V of the GDPR.

5. Retention periods

Contact form data: retained for 24 months from the date of your enquiry, or until you request deletion. Newsletter data: retained until you unsubscribe. Server logs: 7 days. Analytics data (if consent given): up to 14 months, per our analytics provider's settings.

6. Your rights under GDPR

You have the following rights regarding your personal data:

  • Right of access (Article 15 GDPR): you may request a copy of the personal data we hold about you.
  • Right to rectification (Article 16 GDPR): you may request correction of inaccurate data.
  • Right to erasure (Article 17 GDPR): you may request deletion of your data, subject to legal retention obligations.
  • Right to restriction of processing (Article 18 GDPR): you may request that we limit how we process your data in certain circumstances.
  • Right to data portability (Article 20 GDPR): you may request your data in a machine-readable format.
  • Right to object (Article 21 GDPR): you may object to processing based on legitimate interests.
  • Right to withdraw consent (Article 7(3) GDPR): where processing is based on consent, you may withdraw it at any time without affecting prior lawful processing.

To exercise any of these rights, contact us at [email protected]. We will respond within one month.

7. Right to lodge a complaint

You have the right to lodge a complaint with a supervisory authority. The competent authority for MySentientHub is the Berliner Beauftragte für Datenschutz und Informationsfreiheit, Friedrichstr. 219, 10969 Berlin, Germany (www.datenschutz-berlin.de).

8. Children's privacy

This website is not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us and we will delete it promptly.

9. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be indicated by updating the "Last updated" date at the top of this page. We encourage you to review this page periodically.